1. Reset your earbuds by following these steps:

- Remove the earbuds from the charging case.

- After putting on the earbuds, simultaneously hold the touch surfaces on both earbuds for 10 seconds. A prompt tone confirms a successful reset.

2. Test your earbuds with different Bluetooth devices in various environments to see if the issue persists.

If you encounter any other issues or your issue has not been resolved, please contact us for further assistance.