1. Use a cotton swab dipped in a small amount of topical alcohol to gently clean the sound outlet mesh/rear cavity vent holes.
2. Fully charge and reset the earbuds as follows:
- Place the earbuds in the charging case and leave the case lid open.
- Press the button on the case for 10 seconds until the light flashes white three times, indicating a successful reset.
3. Check the audio balance on your phone.
On Android devices: Go to Settings > Accessibility > Audio and On-Screen Text > Audio > Balance.
Note: On Samsung devices: Go to Settings > Accessibility > Hearing Enhancements > Connected Audio.
On iOS devices: Go to Settings > Accessibility > Audio/Visual > Audio Balance.
Note: Moving the balance slider to the left increases the volume in the left earbud and decreases it in the right earbud, and vice versa.
If you encounter any other issues or your issue has not been resolved, please contact us for further assistance.
