What should I do if the touch control of Liberty 3 Pro is not sensitive?
Please try the following troubleshooting steps as these have proven to help: 1) Make sure the ear wings are installed correctly and the surface of the IR-sensors (the black oval on the earbuds) are kept clean. The IR-sensors can sense if the earbuds are currently being worn. If the ear wings are installed incorrectly, the sensor will be covered and it will affect the accuracy of wearing detection. 2) Put the earbuds back in the charging case and close the lid for 20 seconds, and then try to use the earbuds again.
If you have upgraded the firmware version, please also reset the earbuds by referring to the following video: https://youtu.be/Jj08Fvh8mXU
If you have additional questions, please contact us at Service@soundcore.com for further assistance. Make sure to mention that you have tried the steps in this FAQ so our agents do not ask you to repeat these steps.
