If you encounter a problem where the other party cannot hear you during a call, you can find a solution in this article.

1. Check the Microphone Status: Ensure your earbud microphone and the call software are not muted.

2. Check the Input Settings of the Call App: Use the input detection feature in the app to ensure it's properly set up to use the earbud microphone. Restart the call if needed.

3. For Windows Users (Win 10):

- In Settings, search for Turn on or off mono audio.

- Go to Change Other Sound Settings > Playback.

- Disable Stereo mode and enable Hands-Free mode for optimal audio performance.

What Are the Two Modes:

Stereo Mode: Does not support microphone usage. It provides better sound quality with high-quality stereo transmission.

Hands-Free Mode: Allows microphone use for voice calls and audio playback simultaneously, but the sound quality is generally lower.

If you encounter any other issues or your issue has not been resolved, please contact us for further assistance.