If you're having trouble accessing the soundcore app, you can find a solution in this article.

1. When the earbuds are connected to two devices, you can only access the soundcore app on one of them. Check if the app is open on both devices. If so, fully close it on one of the devices and try again.

2. If you're using an iOS phone, check if you're attempting to open the app during a call. The app cannot be entered during a call; try again after the call has ended.

If you encounter any other issues or your issue has not been resolved, please contact us for further assistance.