If the audio lacks bass, the earbuds will reproduce it accordingly.

To address this issue, try the following:

1. Fully charge your earbuds and reset them as follows:

- Place the earbuds in the charging case and leave the case open.

- After putting on the earbuds, simultaneously press and hold the touch area on both earbuds for 10 seconds. Hearing a prompt tone confirms a successful reset.

2. Play different types of music and increase the volume on your connected device. Check if bass performance improves.

3. If the earbuds are not properly seated in your ears, you may not experience optimal bass performance. Try different ear wing sizes to ensure you have the best fit.

4. In the soundcore app, go to Sound Effect and select "Bass Booster" from the EQ options.

5. In the soundcore app, go to Custom EQ and adjust equalizer settings.

6. Test the earbuds with a different Bluetooth device to see if there is any difference in bass performance.

If you encounter any other issues or your issue has not been resolved, please contact us for further assistance.