1. Try different sizes of ear tips. If one earbud feels uncomfortable, consider using different sizes for each ear, such as medium in one ear and large in the other.

2. Rotate the earbuds till they feel comfortable and secure. Use the Fit Test in the soundcore app to check how well your earbuds fit.

3. If the above methods still do not resolve your issue, please contact customer service for assistance.

If you encounter any other issues or your issue has not been resolved, please contact us for further assistance.