What should I do if any of the following problems occur with Life P3 earbuds?
 
  1. Cannot pair or reconnect with my device.
  2. One side does not pair with the other earbud or my device.
  3. No music plays after connecting with my device.
  4. Only one earbud has sound.
 

If you have the above problems, try the following troubleshooting:

 
  1. Remove the protective film covering the connectors on the earbuds, and fully charge your earbuds.
  2. Restart your Bluetooth device. Forget all the pairing records on your device and turn off Bluetooth.
  3. Reset the earbuds as per the steps below (make sure your earbuds have enough battery.)

      - Place the earbuds into the charging case and keep the case open. 

      - Press and hold the button on the charging case for 10 seconds until the 3 LED indicators on the charging case flash white 3 times and then flash white in sequence continuously. This confirms that the reset is successful. 

When resetting the earbuds, make sure the earbuds are connected to the connection points in the case, or it may cause the reset to fail. The first and third LEDs will flash to indicate that they are properly connected. (The first LED flashes twice when the left earbud is in the case, and the third LED flashes twice when the right earbud is in the case).

  1. Turn on the Bluetooth of your device and search for Soundcore Life P3 and pair.
 

If there is a pop-up window to confirm pairing for "Soundcore Life P3," please select "pair." If you accidentally select "cancel," you need to refresh (turn off and turn on) the Bluetooth.


If you have additional questions, please contact us at Service@soundcore.com for further assistance. Make sure to mention that you have tried the steps in this FAQ so our agents do not ask you to repeat these steps.
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