What should I do if any of the following charging problems occur for Life A3i or Life Dot 3i?
1) The earbuds don’t recharge in the charging case. 2) The earbuds stay connected to the device even after being placed in the charging case with the lid closed. 3) The earbuds don't turn on when taken out of the charging case.
Please try the following troubleshooting steps to see if there are helpful:
1. Confirm that the charging case has power left (open the charging case to check if there is a flashing white light). 2. Clean the charging pins with a dry cloth and an alcohol-based disinfectant. This is to ensure all charging contact pins on the earbuds and charging case are completely clean and dry from sweat and water. Then, put the earbuds correctly into the case. When you put the earbuds back into the charging case, the light on the case will flash for 3 seconds. 3. If they still do not turn on, put the earbuds back into the charging case, close the lid for 6 seconds, and try opening the lid again.
If you have additional questions, please contact us at service@soundcore.com for further assistance. Make sure to mention that you have tried the steps in this FAQ so our agents do not ask you to repeat them.
