This may have something to do with the connected device and your environment. Bluetooth signal strength may be affected by walls, pillars, home appliances, Wi-Fi, and more. Avoid these to ensure a stable connection.

To fix this issue, do the following:

1. Ensure that the protective film covering the connectors on the earbuds has been removed.

2. Fully charge your earbuds and reset them as follows:

- Place the earbuds in the charging case and leave the case open.

- After putting on the earbuds, simultaneously press and hold the touch area on both earbuds for 10 seconds. Hearing a prompt tone confirms a successful reset.

3. Turn off Dual Connections in the soundcore app.

4. Test the earbuds by playing downloaded music/videos.

5. Test your earbuds with a different Bluetooth device in a different environment to see if the issue persists.

If you encounter any other issues or your issue has not been resolved, please contact us for further assistance.