What should I do if Liberty 3 Pro disconnects or the sound is choppy?
Some environments (such as airports, offices, crowded public spaces etc.) can interfere with your Bluetooth connection. To optimize your Bluetooth connection:
1) Ensure your phone is on the right hand side of your body.
2) Download videos and songs instead of streaming.
3) If you have an Android phone, temporarily disable unnecessary app traffic settings on your phone.
Or you can try:
- Reset the earbuds. Watch this video to learn more:
https://youtu.be/Jj08Fvh8mXU
- A different device if possible.
If you have additional questions, please contact us at Service@soundcore.com for further assistance. Make sure to mention that you have tried the steps in this FAQ so our agents do not ask you to repeat these steps.
1) Ensure your phone is on the right hand side of your body.
2) Download videos and songs instead of streaming.
3) If you have an Android phone, temporarily disable unnecessary app traffic settings on your phone.
Or you can try:
- Reset the earbuds. Watch this video to learn more:
https://youtu.be/Jj08Fvh8mXU
- A different device if possible.
If you have additional questions, please contact us at Service@soundcore.com for further assistance. Make sure to mention that you have tried the steps in this FAQ so our agents do not ask you to repeat these steps.
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