What should I do if AeroClip disconnects, the sound is choppy, or there's no sound during calls?

If you are experiencing problems with an unstable AeroClip connection or no sound on the phone, you can find a solution in this article.

 

1. Avoid gaming during calls.

 

2. Some phones may have a high power output, which can cause voice distortion or excessive noise during calls when the earbud volume is high. Try lowering the volume.

 

3. If you're using a call software, try moving the earbuds closer to the device. Make sure the input and output are set correctly in the software. Switch the output to your device's speaker and then back to the earbuds to restore normal call quality.

 

4. Avoid poor network conditions or interference. Try switching to a different network or changing your surroundings to minimize interference from high power interference sources.

 

5. Make sure your earbuds, call software, and device system are up to date. Update them to the latest versions.

 

If you encounter any other issues or your issue has not been resolved, please contact us for further assistance.

Unresolved icon
20 undefined
Download icon
【A3388】soundcore AeroClip EU Declaration
Download icon
soundcore AeroClip Lietotāja rokasgrāmata (A3388)
Download icon
soundcore AeroClip Упатство за корисник (A3388)
Download icon
soundcore AeroClip Gwida għall-utent (A3388)
Download icon
soundcore AeroClip Udhëzuesi i përdoruesit (A3388)
Download icon
soundcore AeroClip Foydalanuvchi qo‘llanmasi (A3388)
View More
Play video
How to Pair soundcore AeroClip with a New Device
Play video
How to Use soundcore AeroClip Tap Controls
Play video
What's in the Box of soundcore AeroClip
Play video
How to wear soundcore AeroClip
Play video
How to Install the Ear Grips of soundcore AeroClip
Play video
How to Clean soundcore AeroClip
View More
Contact Us