- Upgrade the app and firmware to the latest version and then do the Tip Fit Test until you get both earbuds passed.

- Try the different noise cancellation modes to find one that's most suited to your environment. You can also customize the EQ or use HearID to tailor the sound to your ears.

- Try different Transparency modes to find one that's most suited to your environment.

If you have additional questions, please contact us at service@soundcore.com for further assistance. Make sure to mention that you have tried the steps in this FAQ so our agents do not ask you to repeat these steps.