Our Bluetooth speakers can normally pair with Alexa devices like Amazon Echo Dot. However, Bluetooth cache may be the reason for the pairing failure between these devices.
If your Soundcore 2 cannot pair properly, please try these steps:
- Reset Soundcore 2 by holding Bluetooth button for 5-8 seconds or holding Vol+ and Play/Pause buttons at the same time for 5 seconds
- Reset the Alexa device
- Restart the audio player device
- Turn off and then turn on the audio player device's Bluetooth
- Clear all pairing records on the audio player device
- Restart Soundcore 2 and then re-pair it with your audio player device
- Uninstall and then install the Alexa app again
If the issue persists, please contact us at service@soundcore.com for further assistance. Make sure to mention that you have tried the listed steps so our agents do not ask you to repeat them.
