Q: Why is Typeless still using my computer's built-in microphone?
Make sure soundcore Work is fully set up in Typeless and remains connected. If you've switched to a different microphone, click Connect on the soundcore Work card on the home screen and confirm that you want to switch microphones. Typeless will then use soundcore Work to pick up your voice.
Q: How do I switch back to my phone's built-in microphone?
Turn off soundcore Work or disconnect it in your phone's Bluetooth settings. The Typeless mobile app will then use your phone's built-in microphone. While soundcore Work is connected over Bluetooth, the app uses it for voice input. You can't manually switch microphones in the mobile app.
Q: What should I do if soundcore Work doesn't appear in my Bluetooth settings?
Make sure Bluetooth is turned on and soundcore Work is charged. Take the device out of its charging case. With the side button in the released position, press it three times in a row until the indicator light flashes blue. Look for soundcore Work again in your Bluetooth settings. If it still doesn't appear, contact Anker support for help with the device or Bluetooth pairing.
Q: soundcore Work is connected over Bluetooth, but I don't see a prompt in Typeless. What should I do?
Open Typeless, sign in, and complete the app's initial setup. Look for the soundcore Work card on the home screen and connect from there if the option is available. If you're dictating, the connection prompt may not appear until you finish.
On your phone, make sure the Typeless app is open and visible. If the card is missing, check that soundcore Work still shows as connected in your Bluetooth settings and that Typeless has the required permissions.
Q: What should I do if soundcore Work won't connect to the Typeless app?
Make sure Bluetooth is on, soundcore Work shows as connected in your computer or phone's Bluetooth settings, and Typeless has the required permissions. Select Retry on the connection screen in Typeless.
If the device has disconnected, reconnect it in your Bluetooth settings and return to the app. If Typeless is automatically reconnecting to a device you've already set up, it will continue trying on its own.
Q: Why can't I continue past the microphone test or device selection screen?
Typeless needs to detect your voice through the selected soundcore Work device before you can continue. Speak near the device and check whether the blue audio level bars move. Make sure you've selected the right device, it's still connected, and Typeless has microphone access. The Continue button becomes available once the device is connected and the voice check succeeds. On a phone, there's no separate microphone test when only one device is connected.
Q: Why doesn't double-tapping soundcore Work start dictation?
Make sure soundcore Work is in Dictation Mode and shows as connected on the Typeless home screen. On a computer, make sure Typeless is running and soundcore Work is selected as its microphone. Double-tap the touch area on the front of the device, not the side button. If Typeless asks you to choose a device or grant permission, complete that step and try starting dictation again.
Q: How do I restart soundcore Work if it stops responding?
Press and hold the button on the charging case for 10 seconds to restart the device.
