Please try the following troubleshooting steps as these have proven to help:
- Upgrade the app and firmware to the latest version and then do the Tip Fit Test until you pass the test. Try again and see if it works better now.
- Reset the earbuds and try pairing them again with your device. For better understanding, please watch the "How to Reset Your Earbuds" video. Here is the link for your reference:
If you have additional questions, please contact us at service@soundcore.com for further assistance. Make sure to mention that you have tried the steps in this FAQ so our agents do not ask you to repeat these steps.
