Are you facing issues with both your earbuds and charging case not charging? This article provides a comprehensive guide on how to troubleshoot and resolve these charging issues. Our aim is to help you get back to enjoying your music without any interruptions.

1. What should I do if both earbuds cannot be charged?

• Please confirm whether the charging case has sufficient power.
• Please confirm whether the charging pins on the earbuds are in good contact with the pogo pins of the charging case, and try to wipe the charging pin with a small amount of rubbing alcohol.

2. What should I do if the charging case cannot be charged?

• Please confirm whether there is any dirt or water stains around the USB-C port. When charging, please keep the area around the USB-C port dry and free of dirt that could cause a blockage.

3. What should I do if earbuds still connect to my device when they are in the case and closed?

If the earbuds cannot disconnect from devices means they cannot charge normally in the case. So please confirm the following steps.

• Clean the charging pins with a dry cloth and an alcohol-based disinfectant. This is to ensure all charging contact pins on the earbuds and charging case are completely clean and dry of sweat and water. Then put the earbuds correctly into the case.
• Put the earbuds in the charging case, close the cover first, wait for 6 seconds, and then open the cover.