Make sure you have raised both the volume of the earbuds and the connected device to the maximum.
Make sure you're wearing the earbuds in the correct position to create a tight seal.
Try switching to your phone's microphone and make a call to see if the problem still persists.
If you have additional questions, please contact us at Service@soundcore.com for further assistance. Make sure to mention that you have tried the steps in this FAQ so our agents do not ask you to repeat these steps.
