If P20i won’t charge or power on, there are a few things you can do to try and fix the issue.

1. Confirm the charging case has power left.

2. Put the earbuds back into the charging case, the earbuds will automatically disconnect from the connected device.

3. Try to use a terry cloth/cotton swab with a bit of rubbing alcohol to clean the contact pins on both the charging case and the earbuds to ensure a better connection. 

4. If the charging case has power, please reset the earbuds: 

- Take the earbuds out of the charging case, and wear the earbuds, while long pressing the left and right earbuds 10S, hear a beep, indicating a successful reset.

If you encounter any other issues or your issue has not been resolved, please contact us for further assistance.