Own a pair of Liberty 4 that won’t charge? For example, your earbuds still stay connected to your device even after being placed in the charging case with the lid closed; or they do not turn on when taken out of the charging case. Don’t throw them away just yet. Check out these solutions to get them back up and running again!

1. Confirm the charging case has power left

2. Clean the charging pins in the charging case

Clean the charging pins with a dry cloth and an alcohol-based disinfectant. This is to ensure all charging contact pins on the earbuds and charging case are completely clean and dry of sweat and water. Then put the earbuds correctly into the case. When you put the earbuds back into the charging case, the lights inside the case will flash to indicate both earbuds are charging normally.

3. Make sure the earbuds tips are installed well so they don't affect the charging. 

(The earbuds tips for Liberty 4 with the oval-shaped design)

4. If they still do not turn on

Reset the earbuds using the following steps: Place the earbuds in the charging case and leave the case open, then press and hold the button on the case for 10 seconds until the LED indicators flash white rapidly three times.

If you still can’t get rid of the issue, please email us for further assistance.