Bluetooth signals may be influenced by obstructions, such as walls, pillars, home appliances, Wi-Fi, and more. This doesn't necessarily mean there's an issue with the earbuds. To ensure a stable connection, we recommend avoiding such obstructions. Here’s what you need to do to fix each of the above issues.

1. Fully charge and reset your earbuds as stated below and re-pair them.

Place the earbuds in the charging case and leave the case open. Press and hold the button on the charging case for 10 seconds until the LED indicators on the case flash white 3 times and then flash in sequence. This confirms that the reset was successful and your earbuds can be connected normally. 

2. Make sure you're wearing the earbuds correctly. 

Here is a short video showing how to find the proper fit.

3. Try another set of ear tips and ear wings in a different size.

Please note that if the earbuds are too deep in your ears, it may affect the Bluetooth signal. Try larger sizes to reduce the in-ear depth of the earbuds, which may improve the connection stability.

4. Check the earbuds by listening to a downloaded song/video if you're using them in music mode.

5. Check the earbuds with another Bluetooth device in a different environment to see if there's a difference.