Q: What benefits are included for Typeless free and paid users?

For details, please refer to the Typeless website.

https://www.typeless.com/pricing

Q: Do I need to pay separately to use Typeless?

Yes. After creating an account, you will automatically start on the Typeless Free plan, which includes a limited number of words per week, standard accuracy, and standard access during peak hours. If you need unlimited words, enhanced accuracy, priority access during peak hours, and other Pro features, you can upgrade to Typeless Pro at any time. For specific benefits and pricing information, please refer to the Typeless website: https://www.typeless.com/pricing 

Q: What features can I use without subscribing to Typeless?

If you do not subscribe to Typeless, you can still use the basic features included in its free plan. After creating an account, you will automatically start on the Typeless Free plan, which includes a limited number of words per week, standard accuracy, and standard access during peak hours. If you need unlimited words, enhanced accuracy, priority access during peak hours, and other Pro features, you can upgrade to Typeless Pro at any time. For specific benefits and pricing information, please refer to the Typeless website: https://www.typeless.com/pricing

Q: What is the $50 Typeless Pro credit?

It's a $50 credit toward Typeless Pro purchases. Once your claim is approved, the credit is added to your Typeless account and applied automatically when you purchase Typeless Pro on your computer. Receiving the credit doesn't automatically activate a Pro subscription.

Q: Can I claim the $50 credit more than once with the same account or device?

No. The offer is limited to one $50 credit per Typeless account and one per soundcore Work device. You can't receive another credit with the same account by changing devices, or with the same device by changing accounts. Both the account and the device must be eligible, and each claim must be approved before the credit is added.

Q: How do I claim the $50 credit, and can I claim it later?

Yes, you can claim it later. In the Typeless desktop app on macOS or Windows, you can claim the credit from the setup completion screen if the claim option is available. If you skip it, you can claim it later from the soundcore Work card on the home screen. You can still use soundcore Work for dictation without claiming the credit, as long as setup is complete.

Q: Does submitting a claim mean the credit is already in my account?

No. A submitted claim is still awaiting review. Review is expected to take up to 30 minutes, and you'll receive the result by email. The $50 credit is added to your Typeless account only after your claim is approved.

Q: Which Typeless account will receive the credit?

The credit goes to the Typeless account you were signed in to when you submitted the claim. Before submitting, make sure you're signed in to the account you want to use. Use that same account when you purchase Typeless Pro on your computer.

Q: Why do I see "Done" instead of an option to claim the credit after setup?

In the Typeless desktop app on macOS or Windows, you'll see "Done" if your account has already received the credit or your soundcore Work device has already been used to redeem the offer. The option to claim the credit appears only if both your account and device are eligible. Removing and reconnecting the device doesn't make it eligible for another credit. If you think your account and device should still qualify, contact Typeless support to check your eligibility.

Q: What if I haven't heard back about my claim after 30 minutes?

Check the inbox and spam folder for the email address associated with the Typeless account you used to submit the claim. If you still haven't received an email, contact hello@typeless.com. Include your account email address, your device's serial number, and the time you submitted the claim. Submitting a claim doesn't mean it has been approved or that the credit has been added.

Q: What if my credit claim is denied?

No credit is added to your account if your claim is denied. If you believe the decision is incorrect, email hello@typeless.com with your Typeless account email address, your device's serial number, and a copy of the decision email.

Q: Can I claim the $50 credit on my phone?

No. You can claim the credit only through the Typeless desktop app for macOS or Windows.