Thank you for supporting our product. 

Q: How do I upload device logs to help troubleshoot issues?

A:Helping our tech team troubleshoot is easier than you think — it's like a secret handshake:

1. Go to your SpaceFlow detail page in the app

2. Tap the SN serial number 7 times consecutively (yes, seven!)

3. The system automatically uploads the last 7 days of app and device logs

4. Wait for the success notification before closing the app

Pro tip: You'll feel like a hacker tapping 7 times — but it works!

If you have any other questions, please don't hesitate to contact Nebula Customer Support at service@soundcore.com  for further assistance.