For Windows computers:

1. Listening to audio only: Select "soundcore P31i/R60i NC Stereo" for computer audio. Adjust both the software and computer volume as needed.

2. Using a conference app (e.g., Zoom, Microsoft Teams):

Set the input and output in the app as:

Microphone: soundcore P31i/R60i NC Hands-Free

Speaker: soundcore P31i/R60i NC Hands-Free

Adjust the volume in the app. If that's unavailable, select "soundcore P31i/R60i NC Hands-Free" as the output in your computer's settings.

3. Using an audio/video app without input/output settings:

In your computer's audio settings:

Input: soundcore P31i/R60i NC Hands-Free

Output: soundcore P31i/R60i NC Hands-Free

For macOS computers:

Set both the input and output to soundcore P31i/R60i NC.

If you encounter any other issues or your issue has not been resolved, please contact us for further assistance.