Do Sparks credits expire?
Thank you for supporting our product.
Q: Do Sparks credits expire?
A:It depends on how you got them:
• Purchased credits: Never expire — they're yours forever
• Gifted or promotional credits: Have an expiration date — use them before they expire (check the app for details)
We'll always let you know when credits are about to expire, so no surprises!
If you have any other questions, please don't hesitate to contact Nebula Customer Support at service@soundcore.com for further assistance.


61 undefined
Can I create content freely — upload custom videos or input AI prompts? 533 views 1 likes/2026-05-08 15:20:45
Bluetooth suddenly disconnects during use. What should I do? 447 views 1 likes/2026-05-08 15:02:10
How do I check the current firmware version? 308 views 1 likes/2026-05-08 14:16:42
Will my settings and data be kept after a firmware update? 303 views 1 likes/2026-05-08 14:44:42
What should I do if a firmware update fails? 266 views 1 likes/2026-05-08 14:15:25
What are Sparks credits and what are they used for? 243 views 1 likes/2026-05-13 10:55:01
When using a Mesh Wi-Fi system, the app says my phone and device are on different networks. What should I do? 245 views 1 likes/2026-05-07 17:54:56
Will all data be deleted after a factory reset? 240 views 1 likes/2026-05-08 14:57:16
The app's bottom buttons are obscured or unclickable on an Android phone. What should I do? 220 views 1 likes/2026-05-07 18:42:11
How long does a firmware update take? 217 views 1 likes/2026-05-07 18:48:51

A3961 QSG V2(1)

EU Declaration of Conformity for soundcore Liberty 4_A3953

EU Declaration of Conformity for soundcore A3i_A3992

Q20i_QSG

EU&UK Declaration of Conformity for soundcore Sleep A10_A6610

A3947_Liberty 4 NC_QSG
View More


SpaceFlow-How to Cast Mapping Videos


SpaceFlow-Complete Setup and Usage Guide


SpaceFlow-How to Update Device Firmware(OTA)


SpaceFlow-How to Generate a Mapping Video


SpaceFlow-How to Scan and Create a Space Model


SpaceFlow-How to Connect SpaceFlow
View More
