We have made a list of soundcore P41i frequently asked questions from our valued customers. This FAQ includes links to articles where you can find more information.
1. How do I wear soundcore P41i correctly?
1. Check the L/R logos on the back of the earbuds to ensure you're wearing them on the correct sides. Rotate the earbuds to find the most comfortable position.
2. Try different ear tip sizes to find the best fit and create a tight seal. If one earbud doesn't fit well, consider using different sizes for each ear, such as medium in one ear and large in the other.
3. Use the Fit Test in the soundcore app to check how well your earbuds fit.
4. Insert the earbuds into your ears and rotate them gently until they feel secure.
2. What should I do if my earbuds fall off easily?
1. Try different sizes of ear tips. If one earbud feels uncomfortable, consider using different sizes for each ear, such as medium in one ear and large in the other.
2. Rotate the earbuds till they feel comfortable and secure. Use the Fit Test in the soundcore app to check how well your earbuds fit.
3. How do I switch between ANC, Normal, and Transparency modes via touch controls?
Press either earbud for 2 seconds to switch between ANC and Transparency modes. Customize this function through the app.
4. How do I play the previous or next track?
Double-tap the left earbud to skip to the next track. You can customize it in the soundcore app.
5. How do I pick up or end a call?
To pick up a call, double-tap either earbud. To end a call, press and hold either earbud for 2 seconds.
6. How do I adjust the volume via touch controls?
You can enable this feature in Controls in the soundcore app.
7. Can I use only one earbud?
Yes. Return one earbud to the case and close the lid. Then, you can use the other one by itself.
8. How do I power the earbuds on or off?
Powering on:
Simply open the charging case while the earbuds are inside.
Powering off:
1. Place the earbuds back in the case and close the lid to turn them off.
2. If the earbuds are outside the case, not worn, and not connected to any device, they will automatically power off after 30 minutes.
9. How do I set up HearID in the app?
1. Log in to your soundcore account in the app.
2. Tap HearID Sound Test to begin the setup. Once completed, the results will be automatically saved and applied.
10. How do I set up the soundcore P41i's sound inputs and outputs on my computer?
For Windows computers:
1. Listening to audio only: Select "soundcore P41i Stereo" for computer audio. Adjust both the software and computer volume as needed.
2. Using a conference app (e.g., Zoom, Microsoft Teams):
Set the input and output in the app as:
Microphone: soundcore P41i Hands-Free
Speaker: soundcore P41i Hands-Free
Adjust the volume in the app. If that's unavailable, select "soundcore P41i Hands-Free" as the output in your computer's settings.
3. Using an audio/video app without input/output settings:
In your computer's audio settings:
Input: soundcore P41i Hands-Free
Output: soundcore P41i Hands-Free
For macOS computers:
Set both the input and output to soundcore P41i.
11. How do I charge the charging case?
There are three options：
1. Using a USB-A to USB-C power adapter to charge the case via its USB-C port.
2. Using a USB-C to USB-C power adapter to charge the case via its USB-C port.
3. Connect the built-in cable to a power adapter to charge the case.
12. What is the playtime from a single charge and with the charging case?
- ANC
Single charge: 10 hours
Total playtime with case: 160 hours
- Normal
Single charge: 12 hours
Total playtime with case: 192 hours
- Call
Single charge: 7 hours
Single charge with ANC on: 6.5 hours
Note: Battery playtime is based on tests conducted in the soundcore laboratory using the default settings, in Normal mode, and at 50% volume. Actual playtime may vary depending on volume, audio source, environmental factors, usage, and other conditions.
13. How long does it take to fully charge the charging case?
About 5 hours. The charging case has a 3,000mAh battery that can charge other devices, which is why it takes longer to recharge compared to other earbud cases.
14. How long does it take to fully charge the earbuds?
About 60 minutes.
15. If the earbuds are already connected to two devices, how do I connect them to another device?
There are two ways to do it.
Option 1: Disconnect One Device
1. Turn off Bluetooth on one of your devices, or go to its Bluetooth settings and disconnect the earbuds.
2. In the soundcore app, go to More Settings > Dual Connections > Device List and toggle off your device. Then, tap to select and connect a new device, or hold both earbuds for 3 seconds to enter pairing mode.
Option 2: Disconnect Both Devices
Place the earbuds in the charging case and leave the case open. Then, press the case button for 3 seconds to connect via Bluetooth.
16. How do I enable Dual Connections?
To pair with a second device while already connected to one:
Option 1:
Press both earbud buttons for 3 seconds. You will hear a sound prompt indicating the earbuds have entered pairing mode.
Option 2:
Open the app, go to Settings > More Settings > Dual Connections, and turn it on.
17. How do I update soundcoore P41i firmware?
- Keep the earbuds in the charging case with the case open.
- Ensure the earbuds have over 20% of battery power.
- Do not use the earbuds during the whole process.
- If the update fails, try again.
- If possible, try the upgrade with another device.
- Avoid updating the firmware in areas with potential interference, such as dense Wi-Fi networks or cell phone towers. Try updating again in a different location.
18. How should I care for my soundcore P41i?
1. Do not leave your earbuds unused for extended periods. Use them at least once a month. Completely depleting the battery can lead to over-discharge, reducing its lifespan.
2. Charge your earbuds before the battery drops to 20% or lower.
3. Do not leave the charging case in a low-battery or fully drained state for prolonged periods. When storing the case, make sure it still has enough charge.
4. Clean the earbuds, case charging pins, speakers, and ear tips promptly after use. Clean the charging pins at least once a month using a cotton swab or cloth with alcohol.
5. Store the earbuds in a dry place. If they come into contact with liquids, dry them with a hairdryer on the cold setting.
If you encounter any other issues or your issue has not been resolved, please contact us for further assistance.
