What should I do if soundcore P41i disconnects or the sound is choppy?

If your soundcore P41i Bluetooth connection is unstable, you can find a solution in this article.

 

This may have something to do with the connected device and your environment. Bluetooth signals may be influenced by walls, pillars, home appliances, Wi-Fi, and more. Avoid these to ensure a stable connection.

 

To fix this issue, do the following:

1. Fully charge your earbuds and reset them as follows:

- Place the earbuds in the charging case and leave the case open.

- Press the button on the right side of the case for 10 seconds. The Bluetooth icon and the L and R battery level indicators on the case display will blink three times, indicating a successful reset.

To ensure a successful reset, make sure both earbuds are properly seated in the charging case and confirm that the battery status is shown to verify a proper connection.

2. Turn off Dual Connections in the soundcore app.

3. Test the earbuds by playing downloaded music/videos.

4. Test your earbuds with a different Bluetooth device in a different environment to see if the issue persists.

 

If you encounter any other issues or your issue has not been resolved, please contact us for further assistance.

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