How do I turn H30i off and on?
1. When the headphones are off, press and hold the '▶II' button for 3 seconds to turn them on, and the headphones will play a prompt sound.
2. When the headphones are on, press and hold the '▶II' button for 3 seconds to turn them off, and the headphones will play a prompt sound.
Can I make a call while in AUX-IN line status?
The AUX-IN cable itself does not have a microphone. When plugged in, the headphones will still make calls through your device's built-in microphone.
Does H30i have a noise-canceling feature?
No, it does not have.
Is it suitable to use the H30i while wearing earrings?
Wearing headphones can easily squeeze earrings causing discomfort. We suggested not wearing headphones and earrings together.
How comfortable is it to wear the H30i for long periods?
1. As the earpads press directly on the ears, wearing them for long periods may slow down blood circulation, causing the ears to heat up and slightly redden.
2. You can enhance comfort by adjusting the angle of the earpads.
Are the AUX-IN wired and Bluetooth connection methods available while the H30i is charging?
When the headphones are charging, the AUX-IN wired connection cannot be used, and Bluetooth is also unavailable.
What should I do if there is a current limit warning when charging H30i with a computer?
The charging current of the headphones is around 600mA. Some computer's USB port output current is too small, which may cause a pop-up warning on the computer. We recommend using a reliable adapter (5V no less than 1A) to charge the headphones.
What should I do if I hear a noise when the device is charging and connected to AUX-IN?
We recommended unplugging the charging power source and using battery power only when using the device, or using a three-prong grounded plug.
Why is the sound quality poor when playing games and making calls in Bluetooth mode?
To ensure call quality, the Bluetooth protocol will limit the audio bandwidth during headphone calls, resulting in a slight compression of the audio quality. This issue is a common problem with the current Bluetooth protocol.
How is the call quality of H30i?
The H30i has a built-in microphone. In Bluetooth mode, you can make calls through the built-in microphone. To ensure the clarity of the voice during the call, some environmental noise may be retained in noisy environments.
Why does the H30i turn off automatically?
In the absence of audio output, the headphones will automatically shut down after 30 minutes.
Charging Time
In a normal indoor environment, the headphones can be charged within 2 hours. However, the headphones will not charge in environments below 32°F (0℃).
Charging Adapter Output Requirements
5V/1A
Battery Life
At 50% volume (8 bars of volume on an iOS or Android system), with 3 songs on loop, the Bluetooth battery life can reach up to 70 hours.
Does H30i support voice assistants?
No, H30i does not support any voice assistants.
Is H30i Waterproof and Sweatproof?
Due to structural limitations, the headband, especially at the USB and AUX-IN ports, has a great risk of water entering them. H30i is not waterproof or sweat-proof. However, H30i has UV protective glue technology to reduce the overall risk. This sealant has been applied to the internal PCBA.
How do I find H30i in the soundcore app?
Download the latest soundcore app from the Play Store. Connect the headphones to your phone. Open the soundcore app. Click on the headphone icon on the main interface. Click on the product name H30i to connect.
What should I do if the app firmware update is always unsuccessful?
Open your phone settings, clear the soundcore app cache in the application management interface, and then try again.
If you encounter any other issues or your issue has not been resolved, please contact us for further assistance.
