Experiencing Dual Connections issues with your soundcore C40i Ear Clips can be frustrating, but there are several troubleshooting steps you can take to resolve these problems and get back to enjoying your music wirelessly. Here's what you can do if you encounter various dual connections issues with your C40i Ear Clips.

Why do I experience no sound when switching between devices with Dual Connections?

When you pause music on your phone and immediately play audio on your computer, you may notice a period of silence. This occurs because the earbuds need some time to disconnect the A2DP channel from the phone and establish it with the computer. Similarly, if you pause music on your computer and quickly switch back to your smartphone, a short delay may occur. This transition typically takes about 3 to 5 seconds, depending on the devices.

To ensure a smooth switch, it's best to wait a few seconds after pausing music on one device before playing audio on the other.

Why can't I enable Dual Connections while on a call?

The earbuds cannot enter pairing mode during an incoming call or while you're on a call. Please try again after the call ends.

Why doesn't audio automatically switch between devices?

When you pause audio on one device and switch to the other, you will need to manually play the audio. This manual action ensures you maintain full control over your audio sources and helps prevent any confusion or disruption that may arise from automatic switching.

If you encounter any other issues or your issue has not been resolved, please contact us for further assistance.