Connecting your C40i Ear Clips to the soundcore app can take your listening experience to the next level. The app allows you to customize settings and manage various advanced features. 

What should I do if I cannot enter the soundcore app?

1. When the earbuds are connected to two devices, you can only access the soundcore app on one of them. Please check if the app is open on both devices. If so, fully close it on one of the devices and try again.

2. If you're using an iOS phone, please check if you're attempting to open the app during a call. The app cannot be entered during a call, so please try again after the call has ended.

What should I do if I cannot find "soundcore C40i" in the soundcore app?

Download the soundcore app from Google Play Store (Andriod) or App Store (iOS), enter the app, click on "Add Devices" on the main page, click on the earbud icon, and finally, click on "soundcore C40i" to connect.

If you have any more issues or your issue has not been resolved, please contact us for further assistance.