soundcore C30i ear clips are designed to provide users with a seamless audio experience, but like all electronic devices, they may encounter some issues. Here are some tips to help you troubleshoot common problems related to charging and battery life, ensuring your ear clips continue to perform optimally.
Is the charging case compatible with high-power chargers?
Except for some chargers/cables with proprietary protocols, the vast majority of chargers/cables are compatible. The earphones themselves have charging protection, so there is no risk with high-power chargers. However, it is recommended to stop charging promptly once the battery is full.
Why does the C30i charging case heat up during charging? What should I do if it gets too hot?
It's normal for electronic devices to get slightly warm during charging. If there is indeed an abnormality in charging, the LED on the charging case will flash rapidly alternating between red and white as an indication.
What should I do if C30i is slow to power on or reconnect when opening the case?
You can try placing the earbuds back into the charging case with the lid open, then press and hold the button at the bottom of the charging case for 5 seconds to reset the device and pair it again for use.
What should I do if C30i ear clips or charging case have a short usage time, short battery life, or drain power quickly?
The battery health of electronic devices will gradually decline with prolonged use, leading to shorter battery life. To slow down the decline in battery health, try not to wait until the remaining battery is only 20% or the device shuts down due to low battery before charging the ear clips and the charging case. Additionally, make sure to charge the ear clips and the charging case at least once a month to prevent battery over-discharge.
What should I do if C30i ear clips or charging case charges slowly or does not charge?
- Use a dry cloth or cotton swab with a bit of rubbing alcohol to clean the charging pins in the charging case and on the earbuds to ensure a better connection.
- Charge your charging case with a different charging cable and wall charger, and make sure the charging case has enough power.
Why the battery levels of the left and right ear clips are inconsistent?
Due to different usage habits and varying battery health between the left and right ears, it is normal for there to be some difference in battery consumption between the two earbuds during use.
What should I do if the C30i ear clips are placed in the charging case incorrectly?
The earbuds can still be charged normally even if placed in the charging case incorrectly, and they will not be damaged.
If you encounter any other issues or your issue has not been resolved, please contact us for further assistance.
