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Why doesn't the charging case display turn on or charge my phone the first time I use it?

If the charging case display doesn't light up or you can't charge your phone the first time you use your soundcore P41i, you can find a solution in this article.

 

To activate the case for the first time, do the following:

1. Pull the USB-C cable out from the case, then plug it into a power adapter.

2. Alternatively, you can keep the lid open for 3 seconds to activate the case.

 

If you encounter any other issues or your issue has not been resolved, please contact us for further assistance.

Why doesn't the charging case display turn on or charge my phone the first time I use it?
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