If the charging case display doesn't light up or you can't charge your phone the first time you use your soundcore P41i, you can find a solution in this article.

To activate the case for the first time, do the following:

1. Pull the USB-C cable out from the case, then plug it into a power adapter.

2. Alternatively, you can keep the lid open for 3 seconds to activate the case.

If you encounter any other issues or your issue has not been resolved, please contact us for further assistance.