Why doesn't the charging case display turn on or charge my phone the first time I use it?

If the charging case display doesn't light up or you can't charge your phone the first time you use your soundcore P41i, you can find a solution in this article.

 

To activate the case for the first time, do the following:

1. Pull the USB-C cable out from the case, then plug it into a power adapter.

2. Alternatively, you can keep the lid open for 3 seconds to activate the case.

 

If you encounter any other issues or your issue has not been resolved, please contact us for further assistance.

Download icon
Why doesn't the charging case display turn on or charge my phone the first time I use it?
Unresolved icon
32 undefined
Download icon
A3930 Liberty 2 Pro Upgraded Version Quick Start Guide
Download icon
A3930 Liberty 2 Pro Upgraded Version DOC
Download icon
A3930 Liberty 2 Pro Upgraded Version User Manual
Download icon
A3931 Life Dot 2 NC Quick Start Guide
Download icon
A3931 Life Dot 2 NC DOC
Download icon
A3931 Life Dot 2 NC User Manual
View More
Play videoHow to Wear the Liberty 2 Pro Upgraded Version Correctly
How to Wear the Liberty 2 Pro Upgraded Version Correctly
Play videoHow to Use HearID for Liberty 2 Upgraded Version
How to Use HearID for Liberty 2 Upgraded Version
Play videoHow to Pair Liberty 2 Pro Upgraded Version
How to Pair Liberty 2 Pro Upgraded Version
Play videoHow to Reset Liberty 2 Pro Upgraded Version
How to Reset Liberty 2 Pro Upgraded Version
Play videoHow to Replace the EarWings and EarTips on Liberty 2 Pro Upgraded Version
How to Replace the EarWings and EarTips on Liberty 2 Pro Upgraded Version
Play videoHow to Power Liberty 2 Pro Upgraded Version On/Off and Use the Controls
How to Power Liberty 2 Pro Upgraded Version On/Off and Use the Controls
View More
Contact Us