Why can't the charging case charge my earbuds or cell phone?

If you are experiencing soundcore P41i not charging your earbuds or cell phone, you can find the solution in this article.

 

Charge your case and try again. The case won't charge your cell phone if the remaining battery is below 10%, and it won't charge the earbuds if it's below 3%.

 

If you encounter any other issues or your issue has not been resolved, please contact us for further assistance.

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