What should I do if the firmware cannot be upgraded for Life A2 NC+?
Please try the following troubleshooting steps to see if there are helpful:
- Keep the earbuds in the charging case and ensure the case is open.
- Make sure the earbuds have enough power (over 20%).
- Do not use the earbuds during the whole process.
- Try again if it fails.
- Try it on another device if possible.
- Do not upgrade the software when there are other sources of interference around (e.g. dense Wi-Fi networks, cell phone towers, etc.) and try to upgrade it again.
If you have additional questions, please contact us at service@soundcore.com for further assistance. Make sure to mention that you have tried the steps in this FAQ so our agents do not ask you to repeat them.
- Keep the earbuds in the charging case and ensure the case is open.
- Make sure the earbuds have enough power (over 20%).
- Do not use the earbuds during the whole process.
- Try again if it fails.
- Try it on another device if possible.
- Do not upgrade the software when there are other sources of interference around (e.g. dense Wi-Fi networks, cell phone towers, etc.) and try to upgrade it again.
If you have additional questions, please contact us at service@soundcore.com for further assistance. Make sure to mention that you have tried the steps in this FAQ so our agents do not ask you to repeat them.


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