1. Try using the foam ear tips for a better fit.

2. Look at the L / R logo on the back of the earbuds to ensure that the correct earbud is in the correct ear. Turn the earbuds while wearing them and find the most comfortable position.

3. When using them in bed, try a different pillow. Pillows that are too hard may exert more pressure on your ears if you sleep on your side, which may cause discomfort and affect the connection to your phone.

4. Do not use water pillows or pillows with metal or magnetic components.

If you encounter any other issues or your issue has not been resolved, please contact us for further assistance.