Open the charging case and check the indicator lights on the exterior to view battery level.

0–20% charge: One light stays on for 5s.

20–60% charge: Two lights stay on for 5s.

60–100% charge: All three lights stay on for 5s.

Note: When the charging case's power drops to 0-5%, it will not be able to charge the earbuds. When all lights do not turn on, that indicates the case is fully out of power and needs to be recharged.

If you have any more issues or your issue has not been resolved, please contact us for further assistance.