What if TWS headphones can't charge with the wireless charging pad?
Please try the following troubleshooting steps to see if there are helpful:
- Make sure your wireless charging pad is Qi-certified.
- The most effective wireless charging area is on the center of the bottom of the case. Make sure this area is aligned with the charging pad.
If you have additional questions, please contact us at Service@soundcore.com for further assistance. Make sure to mention that you have tried the steps in this FAQ so our agents do not ask you to repeat these steps.
- Make sure your wireless charging pad is Qi-certified.
- The most effective wireless charging area is on the center of the bottom of the case. Make sure this area is aligned with the charging pad.
If you have additional questions, please contact us at Service@soundcore.com for further assistance. Make sure to mention that you have tried the steps in this FAQ so our agents do not ask you to repeat these steps.
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