Are you experiencing issues with your soundcore Liberty 4 NC earbuds disconnecting or sound interruptions? Don't worry - there are some steps you can take to fix them. In this article, we'll guide you through some of the most effective ways to resolve disconnecting and sound interrupted issues on your soundcore Liberty 4 NC earbuds.
Please note that this doesn't necessarily mean there is an issue with the earbuds but may have something to do with the connected device and environment. Bluetooth signals may be influenced by obstructions, such as walls, pillars, home appliances, Wi-Fi, and more. To ensure a stable connection, we recommend avoiding such obstructions.
To fix this issue, please try the following:
1. Make sure the charging case has enough power and the ear tips are not blocking the charging connectors on the earbuds, and reset the earbuds as per the steps below:
- Place the earbuds into the charging case and keep the case open.
- Press and hold the charging case button for 10 seconds until the LED indicators in the charging case flash white rapidly three times. This confirms that the reset is successful.
When resetting the earbuds, make sure the earbuds are well connected to the charging case, or it may cause the reset to fail. When you place the left and right earbuds in the charging case, there will be white LED indicators that confirm the earbuds are properly connected to the charging case.
If the indicators in the charging case don't light up, please check whether the charging case and earbuds are properly connected, have enough power, and if necessary clean the charging pins with a dry cloth.
2. Check the earbuds by listening to downloaded music/video.
3. Check the earbuds with another Bluetooth device in a different environment to see if it works well.
If you have any more issues or your issue has not been resolved, please contact us for further assistance.
