Do the earbuds support wireless charging?

No

How long does a full charge take (including earbuds and charging case)?

Earbuds: Approximately 90 minutes

Charging case: Approximately 2 hours

How many times can the charging case charge the earbuds? 

5 times on full charge.

What should I do if any of the following problems occur? 

1. The earbuds don’t recharge in the charging case. 

2. The earbuds stay connected to the device even after being placed in the charging case with the lid closed. 

3. The earbuds don't turn on when taken out of the charging case."

1. Confirm the charging case has power left (open the charging case to check if there is a flashing light).

2. Clean the charging pins with a dry cloth and rubbing alcohol. This is to ensure all charging contact pins on the earbuds and charging case are completely clean and dry from sweat and water. Then put the earbuds correctly into the case. 

3. Use the certified charging cable and wall charger.

4. Check whether the ear tips and ear wings are installed properly. And make sure the ear tips and ear wings do not cover the charging contacts.

5. Make sure the earbuds are put in the charging case correctly. The charging contact part needs to be aligned.

If you have any more issues or your issue has not been resolved, please contact us for further assistance.