If you encounter a discrepancy between the battery level of the charging case and the actual battery level of the device, please proceed with the steps below to troubleshoot and resolve the issue.

1. The battery level of the case updates in real time when the earbuds are inside. If the earbuds are outside the case for an extended period, the level remains static.

2. To check the current battery level of the case, place the earbuds back inside and open the app to see the updated level.

If you have any more issues or your issue has not been resolved, please contact us for further assistance.