If you are experiencing these problems:

- The earbuds aren't charging.

- The earbuds are still connected to my device even after returning to the case and closing the lid.

- The earbuds aren't powering on when taken out of the case.

You can refer to the steps in this article to solve your problem.

1. Ensure the charging pins on both the earbuds and the case are unobstructed. Place both earbuds into the charging case. If the battery level indicators for each earbud appear on the case display, they are properly connected.

2. Use a dry cloth or a cotton swab with rubbing alcohol to clean the charging pins on both the earbuds and the case.

3. Try charging the case with a different cable and wall charger. Ensure the case has enough power.

If your earbuds haven't been used for a long time, charge them for at least 2 hours before use.

If you encounter any other issues or your issue has not been resolved, please contact us for further assistance.