If you're having trouble pairing your Liberty 4 NC earbuds. The good news is that there are some steps you can take to fix the problem. In this article, we'll walk you through some of the most effective ways to resolve Liberty 4 NC earbuds pairing issues.
1) Earbuds not pairing.
2) Sound only coming from one earbud.
3) One side not pairing with the other side of the device.
4) Lack of audio playback after connecting to my device.
5) Failure to automatically connect with my device upon removal from the charging case.
To fix those issues mentioned above, please try the following troubleshooting;
1. Ensure that the protective film covering the connectors on the earbuds has been removed.
2. Reboot the Bluetooth device (e.g., phone or computer). Forget all the previous pairing records on your device and disable Bluetooth.
3. Make sure the charging case has enough power and the ear tips are not blocking the charging connectors on the earbuds, and reset the earbuds as per the steps below:
- Place the earbuds into the charging case and keep the case open.
- Press and hold the charging case button for 10 seconds until the LED indicators in the charging case flash white rapidly three times. This confirms that the reset is successful.
When resetting the earbuds, make sure the earbuds are well connected to the charging case, or it may cause the reset to fail. When you place the left and right earbuds in the charging case, there will be white LED indicators that confirm the earbuds are properly connected to the charging case.
If the indicators in the charging case don't light up, please check whether the charging case and earbuds are properly connected, have enough power, and clean the charging pins with a dry cloth.
4. Turn on the Bluetooth of your device and search for soundcore Liberty 4 NC and pair.
5. Please try it with another device (phone/tablet/etc.) and see if the issue persists.
If there is a pop-up window to confirm pairing for "soundcore Liberty 4 NC," please select "pair" If you accidentally select "cancel" you need to refresh (turn off and turn on) the Bluetooth of your device and pair the earbuds again.
If you have any more issues or your issue has not been resolved, please contact us for further assistance.
