Power on: Open the charging case to turn it on. The startup process takes about 6–7 seconds.

Power off:

Manual power-off: go to "Settings" on the case > Power Off > Confirm.

Auto power-off: The case will automatically power off to save energy in the following situations:

1) If it is not low on battery and remains disconnected from devices for more than 7 days.  

2) If the battery is below 10% and the case is idle, it will power off after both the earbuds and case are disconnected from devices.

If you encounter any other issues or your issue has not been resolved, please contact us for further assistance.