How to connect (video guide): https://youtu.be/nl8LyphRBWY

1. First, pair and connect the earbuds to your phone.

2. Open the soundcore app, tap "Add Device," and connect to enter the 5 Pro Max earbud screen. 

3. Go back to the previous page in the app. You should now see the charging case card. 

4. Tap the charging case card to enter the "Go to Pair" screen, then tap "Go to Pair" to enter your phone's Bluetooth settings. 

5. Tap "Liberty 5 Pro Max Box" on the Bluetooth list, then confirm pairing on both the phone and the charging case. Once connected, your phone will show "Liberty 5 Pro Max Box" Connected. 

6. Check the app to confirm the charging case is successfully connected. 

You have now connected the charging case to your phone and app.

If you encounter any other issues or your issue has not been resolved, please contact us for further assistance.