Normally the sound coming from the speaker will be influenced by both the speaker and the paired device, so please check if the sound's volume on both the paired device and the speaker are turned up.
 

If there's no sound coming from your speaker, please try the following troubleshooting tips:

1. Confirm the speaker is fully charged.

2. Turn on and reset your speaker.

3. Restart your speaker and the device it is paired with to test again.

4. Try connecting the speaker with a different device if possible; try another app or audio source.

5. Make sure the volume on both the speaker and the paired device is turned up.

If you still have any questions, please contact us for further assistance.