We have made a list of soundcore soundcore A30i frequently asked questions from our valued customers. This FAQ includes links to articles where you can find more information.

 

1. If the earbuds are already connected to two devices, how do I connect them to another device?

 

Method 1: 

Disconnect One of the Bluetooth Connections 

1) In the app, under More Settings, in the Dual Connections section, turn off one of the devices (this does not turn off the device), and then the new device can be found and connected to A30i. 

Note: The previously disconnected device will not automatically reconnect, it must be manually reconnected.

 

Method 2: 

Disconnect Bluetooth Connections from Both Devices 

1) Open the charging case and take out the earbuds, then press and hold the touch areas of both earbuds simultaneously for 10 seconds to reset your earbuds. 

2) Connect with the new device

 

2. Why is the touch control not responsive at times?

To fix this, please try the following;

1). Keep your hands clean and dry.

2). Ensure you are touching in the touch area (at the Logo).

3). For a double click, ensure the interval between two clicks is within 400ms. For a single click, ensure the interval between two clicks is more than 1 second

 

3. Can I use the left/right earbud separately?

Yes, placing one earbud in the box and closing the charging case allows the other one to be used independently.

 

4. How do I receive/hang up a call?

Double-tap the L or R earbud to answer a call, and press and hold either the left or right earbud for 2 seconds to hang up the call.

 

5. How do I switch between the previous and next songs?

By default, double-tapping the left earbud will play the next track. Please note the touch function can be customized via the soundcore app.

 

6. How can I adjust soundcore A30i's volume via the earbuds?

In the soundcore app A30i interface, click on "Controls" to customize volume adjustment.

 

7. What do the LED indicators on the case mean?

 

The Battery Level Indication of Charging Case:

Place the earbuds into charge case, the White LEDs flash, this means the charging case is at low battery and needs to be charged.

Place the earbuds into the charging case, the White LEDs turn on for 4s and then turn off. This means the charging case has sufficient power.

 

The Battery Level Indication of Earbuds:

You can check the earbuds' battery when connecting them to your phone.

 

Charging Situation of Charging Case:

When the charging case is charged, the Green LEDs will keep flashing. The Green LEDs will remain on once fully charged.

 

8. How should I look after soundcore A30i?

1). Don't leave the earbuds unused for extended periods. It is recommended to use them at least once a month. A completely discharged battery can lead to over-discharging, which affects the battery life.

2). Try not to use the earbuds until the remaining battery is only 20% or wait until low battery shutdown before charging. This also greatly impacts the battery life.

3). The charging case should not be in a state of red light or no power for a long time. When storing, it should be in a state indicated by a white light.

4). Clean the earbuds and the charging pins of the charging case promptly after use, as well as the speaker outlet and ear caps (It is recommended to clean the charging pins at least once or twice a month using a cotton swab or cloth dipped in alcohol).

5). Store them on a dry desktop. If they accidentally come into contact with liquid, use a hairdryer on the cold setting to dry them

 

9. What should I do if my phone is unstable when using the Phone Stand?

Please note the phone cannot be placed vertically. The phone stand is not suitable for iPads, folding screens, and phones with very thick cases. Earbuds must be removed while using the case as a phone stand.

 

10. How do I switch between ANC and Transparency modes via the earbuds?

1). Press and hold the Left or Right earbud for 2 seconds to switch modes between ANC and Transparency. You can also customize the controls via the soundcore app. 

 

2). You can switch ANC, Normal, and Transparency via soundcore app.

If you encounter any other issues or your issue has not been resolved, please contact us for further assistance.