Please note the following:

1. In ANC mode, the earbuds offer about 6.5 Hrs of playtime (at 50% volume). In Normal mode, playtime is about 12 Hrs. Ensure the earbuds are fully charged.

2. High-quality audio modes like LDAC generally consume more power.

3. Turn off unused features in the app to extend battery life.

4. Battery capacity naturally degrades over time with regular use.

Note: Data is based on Anker lab testing at room temperature, factory settings, and 50% volume. Actual performance varies based on usage, environment, and enabled features.

If you encounter any other issues or your issue has not been resolved, please contact us for further assistance.