If the charging icon does not appear on the case screen when the earbuds are inserted, check the following:

1. Ensure the earbuds are placed on the corresponding sides and snap securely onto the magnetic pins.

2. Confirm that both the charging case and earbuds have sufficient battery.

3. Use an alcohol swab to clean the charging pins to remove any dirt or debris.

If you encounter any other issues or your issue has not been resolved, please contact us for further assistance.