If you are experiencing unbalanced sound on both sides of the soundcore V40i, you can find the solution in this article.
1. Check if the speaker mesh is clogged. If it is, clean it with a cotton cloth dampened with alcohol.
2. Adjust the wearing angle and try the four ear hook positions to get the speaker close to your ear canal.
3. In the app, go to the soundcore V40i page, tap the gear icon in the upper right corner to access Controls, then navigate to Volume Balance. Adjust the slider toward the side with lower volume until the sound from both earbuds is balanced.
4. If the issue persists, try resetting the earbuds:
Wear the earbuds and press and hold the touch-control area on both earbuds for 10 seconds. You'll hear a sound prompt and a beep when the reset is successful.
After the reset, the earbuds are disconnected from Bluetooth. To reconnect, toggle Bluetooth off and on on your device, then pair the earbuds again.
If you encounter any other issues or your issue has not been resolved, please contact us for further assistance.
