If you are experiencing problems with sound not coming out through the earbuds during a call, you can find a solution in this article.

1. Set the earbuds as the audio output on your phone's call interface.

2. For iOS devices, if you answer the call on your phone, the sound will play through the phone speaker. To hear it through the earbuds, double-tap the earbuds to answer.

If you encounter any other issues or your issue has not been resolved, please contact us for further assistance.